SchedulePerfect^TM automates the scheduling process by making use of business objects. Each business object represents one of the factors service organizations typically take into account when creating schedules. Business objects can include: service orders, installations, engineer skills & proficiencies, parts, tools required, customer calendars, other assignments, job location compared to engineer's location and many other factors. Each business object has various attributes associated with it. For instance a scheduler must consider attributes such as a service engineer's location and skill level or a service or installation's due date and the tasks, parts or tools associated with it.

SchedulePerfect^TM's business objects are user definable and easily customized, enabling you to build and modify schedules that reflect your organization's specific terminology and changing requirements. SchedulePerfect^TM enables you to define rules to ensure that your company's goals, policies and service level contracts are always taken into account whenever schedules are created or modified. Once rules and business objects are defined, schedules can be quickly created and modified when situations change. As a result technicians always arrive at a job with proper knowledge, the correct tools and the right part.

SchedulePerfect^TM uses proven, sophisticated, intelligent scheduling techniques that enable scheduling efficiency to be a reality. This means you get the performance you expect from a mission critical business system. Its techniques embrace the flexibility of the human mind, while the clever use of algorithms enable a scheduler to consider hundreds of thousands of schedule combinations in a few seconds. The net effect is that SchedulePerfect develops and maintains, as circumstances change, the best schedule you can hope for—in line with your business goals, objectives and even local practices.

SchedulePerfect^TM delivers ALL of the following capabilities:

• The ability to plan geographical coverage for individual technicians and teams
• The ability to overlay job density displays on technician coverage to ensure that your people are covering the right amount of territory
• The ability to intelligently book optimized service or delivery appointments in minimal (narrow) arrival time windows (narrow time banded appointments)
• The ability to automatically schedule work to field service resources
• The ability to offer "committed" service appointments against known resource availability
• The ability to rapidly reschedule in the event of changes
• The ability to rapidly dispatch work to a distributed workforce
• The ability to immediately respond to feedback from the field
• The ability to view and manage the service operation
• The ability to manually override the automated process for exceptional conditions
• The ability to manage out problems-before they become serious

SchedulePerfect^TM delivers what others only promise. SchedulePerfect^TM's ease of installation, scalability and flexibility are the wave of the future for any company delivering service response, and performing product installations. Best of all, it typically pays for itself in a few weeks.