ForceField SchedulePerfect^TM is an Automated Intelligent Scheduling (AIS) Service that intelligently offers time-banded appointments in real-time. The power of this solution is applicable to businesses with Field Service Operations across many industries. All that you need is a dialup or broadband Internet connection to access this simple and easy to use web application.

The easy to use interface consists of

A web-browser interface   And a graphical scheduling whiteboard

The easy to use interface hides a powerful intelligent scheduling engine. This engine was the result of over 150 man-years of research and development, and is considered to be the highest performance and scalable scheduling technology available. SchedulePerfect^TM delivers features and functionality that would otherwise only be found in only a few enterprise level software products which require immense effort to implement, and are unreachable financially for small and medium size companies.

Feature Summary

Intelligent Appointment Booking

SchedulePerfect^TM automatically offers the most optimal appointment slots in real time. Using SchedulePerfect^TM, your dispatcher can quickly answer a customer call and book the best available appointment. This appointment is automatically the best appointment for your business and your customer! Once agreed, the appointment becomes a "promise" from your service organization to your customer: Your business is safe in the knowledge that any appointments booked can be serviced by your technicians.

Key benefits of Intelligent Appointment Offering and Booking:

• On-line, real-time requesting, offering, and booking of appointments.
• Real-time scheduling and optimization of appointments maximizing productivity in a way that "bucket" and "slot" booking systems can not match.
• Ability to offer SchedulePerfect^TM members any choice of appointment time-band, knowing that they can be scheduled, thereby delivering customer service benefits.

Appointment Optimization

Even though each appointment is booked in the most optimal fashion, schedules have a way of becoming less optimal over time as available resources and priorities change. SchedulePerfect^TM Optimization enables you to restore the optimum efficiency of your schedule by evaluating all aspects of your schedule and automatically adjusting the entire schedule to the most optimal possible, while keeping all of your promised appointment times.

Dispatch

Dispatch continuously monitors the database to identify which jobs should be dispatched onward to your field service personnel. Dispatch timing is configurable based on a specified period of time before the expected start of a job. Until this time, jobs may be rescheduled for further optimization. ForceField can support different approaches to the dispatch of work, from drip-feeding one job at a time to each technician, through to the dispatch of a day's worth of work at a time. Outbound schedule information is available through a Dispatch API which can be easily integrated with other applications or mobile communications packages. So whether a member uses paging, cell phones or hand-held devices to communicate with their technicians, ForceField can provide schedules and manage the release and status monitoring of the jobs.