HighTech Services S-Business Optimization: A Strategic Overview
Going to Plan (PDF)
New Business Models in Service Management
Applying eBusiness to Service Operations (eService)
Service Challenge: Managing Knowledge Workers
Are You Running An Optimal Service Business or An Adult Day Care Center?
The Biggest Challenge for Companies with Field Service Operations May Come From Within
Optimization in CRM: Not Just Another Meaningless Vendor Buzzword (PDF)
The Profit Imperative
ASPs Still Alive And Kicking
How to Use Technology to Create a Competitive Advantage
